Author: Christopher Elliott, Special to USA TODAY

Travelers say the industry has lost respect for them. Maybe the feeling is mutual.

If you want to make sure you get your travel refund every time, remember to use a credit card, keep every email, and be ready to appeal your case.

As airline seats continue to shrink, the scramble for an upgrade becomes more desperate than ever. Here’s how to get yours.

Coffee makers are one of the most complained-about hotel amenities. Here’s why.

Status in a loyalty program can still make a difference, but there’s a new rule in effect to score a better hotel room: You get what you negotiate.

America’s signature road trips are filled with beautiful, stop-the-car moments, but they can also be distracting, and even dangerous.

Honesty. Respect. And a little space. That’s all travelers want in 2019. Are they asking for too much?

How tourism officials responded when a landslide closed part of one of California’s main tourist attractions, the iconic stretch of U.S. Highway 1.

Appealing to a company’s sense of fairness may be the best way to remove a checked-baggage fee or resort fee.