Travel

JetBlue and Spirit: What happens when two airlines with bad customer service records merge?

Christopher Elliott Comments Off on JetBlue and Spirit: What happens when two airlines with bad customer service records merge?

Conventional wisdom says merging with ultra-low-cost carrier Spirit may alienate JetBlue customers and damage its brand. It may already be too late.

     
Christopher Elliott
https://api-internal.usatoday.com.akadns.net

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